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Ozone Safety

Ozone generators are for use in unoccupied spaces and not running when people or pets are present. While O3 is a powerful oxidizer that will eliminate most odors, long-term exposure is not recommended by government agencies because it can contribute to eye and respiratory irritation. More…

High Output Claims

Sellers on the internet often make false claims regarding the performance of their products in order to obtain a sale. Beware of sales claims for ozone generators with very high ozone output at a price that seems to be too good to be true. More…

Check the Warranty

All ozone generators require periodic cleaning of the ozone producing elements to continue operating. Beware of units offered on the Internet that cannot be maintained by the buyer because they will stop functioning after a period of time. The OdorFree carries a 5 year warranty because it is built to be easily maintained. More…

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The OdorFree Trial: 30 day money-back guarantee

The OdorFree 30 Day Trial and Free Returns

For 30 days from the date of receipt of an OdorFree generator the buyer may return the unit for any reason. Simply contact Customer Service at 800-683-9749 for an authorization number and prepaid shipping label. Return the unit in the original packaging and a full refund will be issued.

5 Year Warranty

5 Year Warranty

For 5 years from the date of purchase by the original owner, SD International will replace any defective part due to a manufacturing defect at no charge. The customer is responsible for packaging the product safely and shipping it to our Service Center. The unit is then repaired and shipped back to the customer at no charge.

For the first 90 days from original date of purchase, SD International will replace or repair the product without charge to the customer should the unit prove to have a manufacturing defect or shipping damage. Simply contact Customer Service at 800-683-9749 for an authorization number and prepaid shipping label.

Call 800-683-9749 for additional information.

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Free 2 Day Delivery

Call 800-558-6723 for additional information.

Returns and Warranty

Ozone Generator Warranty

The OdorFree Trial – 30 Day Money Back Guarantee

For 30 days from the date of receipt of an OdorFree generator the buyer may return the unit for any reason. Simply contact Customer Service at 800-558-6723 for an authorization number and prepaid shipping label. Return the unit in the original packaging and a full refund will be issued.

5 Year Warranty

For 5 years from the date of purchase by the original owner, SD International will replace any defective part due to manufacturing defect at no charge. The customer is responsible for labor charges and for safely shipping the unit to the Service Center.

For the first 90 days from original date of purchase, SD International will replace or repair the product without charge to the customer should the unit prove to have a manufacturing defect. Simply call 850-893-9200 for authorization and UPS will pick up the unit at no charge to the customer.

Replacement Parts

The ceramic plates should be cleaned every 3 or 4 months and last 2 to 3 years with normal use. Click on Operating Instructions for directions on cleaning the plates.

The optional filter on the back helps to keep the plates clean.

To order new ceramic plates or filters click on Order Now.

To order new ceramic plates or filters see the drop down menu under Products above.

Service

If you suspect the unit is not functioning properly, check the following:

• Ceramic plates are clean and dry.

• Unit is plugged in properly.

• Wall outlet is active.

• Fuse is installed properly and in good condition.

Caution: No attempt should be made to remove a panel of the cabinet, as there are no user serviceable parts. Opening the unit will void all warranties.

If no buzzing sound is detected when turning the Ozone Output dial to the High position, be sure to clean plates before contacting the Service Center.

Please contact the Service Center any time you have questions or need service.

Service Center
SD International, Inc.
2019 Centre Pointe Blvd
Suite 101
Tallahassee, FL 32308
Tel. 800-683-9749
Fax 850-893-3278

Email: sales@OdorFreeMachines.com

More Odor Removal Solutions

View More Odor Options 

The Odor Answer Line 1-800-683-9749

Call us for any questions you may have on how to treat particular odors or which model to choose.

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 We use ozone generators when a hotel room has smoke odors, and the OdorFree eliminates them in short order. The hotel staff really appreciates this particular ozone generator because it is simple to operate and so easy to maintain. I am transferring to another Hilton property in about eight weeks and will be placing another order with OdorFree to eliminate hotel room odor there. 

Bill Simmons

Hilton Garden Inn

Winston-Salem, North Carolina
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